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Privacy policy

We work to ensure a high level of data protection that safeguards your personal privacy when using our website. This privacy policy therefore explains how your personal data is processed and protected, your rights and how you can exercise them. We strive to make you feel secure in our processing of your personal data. If you have any questions, please feel free to contact us. You will find our contact details at the bottom of this page.

Who is responsible for the personal data we collect?

Devoted Dog Sweden AB, org. nr 559366-5309, c/o Positiva Hunden / Hundskolorna, Bäckaskogsvägen 1, 541 34 Skövde, is the data controller for the personal data you provide to us through purchases and other contact with us and is responsible for processing this data.

Where is your personal data stored?

We strive to ensure that your personal data is processed within the European Economic Area (EEA) and all our own IT systems as far as possible, but it may also be transferred and processed in a country outside the EEA (a so-called ‘third country’). Such transfers will only be made to recipient countries with an adequate level of protection and in accordance with applicable legislation. If transfers are made to partners for a service in the United States, this will only be to companies covered by the so-called ‘Privacy Shield’, which is an agreement on the protection of personal data between the EU and the United States.

What kind of personal data do we collect?

We collect personal data that you send to us when you place orders on our website, sign up for our newsletter or participate in any competitions. The personal data you send to us may include, for example, contact information, date of birth and payment information. We may also collect certain personal data from external partners, such as address details from public registers and creditworthiness information from credit rating agencies, banks or credit reference agencies.

How do we use your personal data?

We may use your personal data for the following purposes:

  • When processing orders and returns in our online shop
  • When sending text message notifications about delivery status
  • When contacting you about any problems with your delivery
  • When corresponding about questions and other information
  • When sending out offers in the form of newsletters, always with instructions on how to unsubscribe from further mailings
  • When analysing purchasing patterns to provide relevant offers and information
  • When confirming the minimum age required by law to shop online
  • When announcing winners of competitions we organise
  • When sending out surveys to improve our services and offers.
  • When working to prevent misuse or other inappropriate use of our website
  • We store your data for as long as necessary to fulfil the above purposes or for as long as we are required to do so by law. After that, your personal data will be deleted.

What are your rights?

You have the right to request information about the personal data we hold about you at any time. If your data is incorrect, incomplete or irrelevant, you can request that it be corrected or deleted. We cannot delete your data if there is a legal requirement to store it, such as accounting rules, or if there are other legitimate reasons why the data must be stored, such as unpaid invoices. You may withdraw your consent to our use of your data for marketing purposes at any time by unsubscribing from our newsletter. You can also contact us by letter, email or telephone. See contact details below.

Who might we share your personal data with?

In order for us to offer the above services and fulfil our commitments to you as a customer, we share your personal data with companies that are our so-called personal data processors. Personal data processors process the information on our behalf and according to our instructions, and assist us with IT services, payment services, transport and marketing. This is done only for the purposes for which we have collected the information and only to companies that can provide sufficient guarantees regarding the security and confidentiality of personal data.

We never forward, sell or exchange your personal data for marketing purposes to third parties.

How do we protect your personal data?

To ensure that your personal data sent to our website cannot be read by third parties, all such information is encrypted and sent via a secure connection.

Cookies

A cookie is a small text file that a website saves on a visitor's computer. Cookies are used on many websites to give visitors access to various functions. The information in a cookie can also be used to track a user's browsing on websites that use the same cookie.

Do I have to allow cookies?

This website uses cookies for functionality that is critical for shopping in the store. If you block cookies, you will not be able to shop in the store. Without cookies, you can still view pages and articles in the store, but some features may behave unexpectedly.

If you want to shop in the store but do not want any cookies to be saved on your computer when you close your browser, you can visit the page in private mode. This mode is called different things depending on your browser: ‘Incognito window’ (Chrome), ‘Private window’ (Firefox) or ‘InPrivate window’ (Microsoft Edge). All cookies set during your visit in private mode will be deleted from your computer when you close your browser.

How do we use cookies?

This website uses cookies to manage items in your shopping cart, log in to ‘my pages’ and for certain functions that should only be displayed once per visitor. If you close your browser and later return to the store, your settings and items in your shopping cart will be saved using cookies. We also use cookies to personalise and make information and marketing as relevant to you as possible.

The information about logging in to ‘my pages’ is stored in a so-called session cookie and is therefore deleted when you close your browser. Our other cookies do not store information to identify you.

We also use cookies for statistical purposes, for example to see which items the same visitor is looking at in order to offer automatic product recommendations.

Third-party cookies

We use Google Analytics and AdWords, which also set cookies, to gain an understanding of how our visitors use the website. These cookies do not contain any identifying information about you as a visitor.

Our social media links with AddThis for Facebook, Google+, Twitter and Instagram, for example, also set cookies. These cookies do not contain any identifying information about you as a visitor. For more information, see the AddThis privacy policy.

Data controller

Devoted Dog Sweden AB
org. nr 559366-5309
c/o Positiva Hunden / Hundskolorna
Bäckaskogsvägen 1
541 34 Skövde

Telephone: 070-974 65 45
Email:

This privacy policy was last updated on: 23 November 2023.